Legal

Cancellation policy

Last updated 1 August 2026

Plans change. This is exactly what happens to your money when they do — no small print, no discretionary decisions made after the fact.

1. The 48-hour window

Every booking can be cancelled free of charge within 48 hours of being made, provided check-in is more than 14 days away. You get everything back, including the service fee.

2. After 48 hours

Once the free window has passed, refunds depend on how close to check-in you cancel:

More than 30 days before move-in — full refund of the nightly rate, cleaning fee and taxes. The service fee is retained.
Between 30 and 7 days before move-in — 50% of the nightly rate refunded, plus the full cleaning fee and the tax on any refunded amount.
Less than 7 days before check-in — the first night is non-refundable; remaining nights and the cleaning fee are refunded.
After check-in — remaining nights are refunded at the owner’s discretion.

3. How to cancel

Reply to your confirmation email or write to info@futureworkhome.com with your booking reference. We will confirm the cancellation and the refund amount in writing, usually the same business day.

4. When refunds arrive

Refunds are returned to the card used for payment. We process them within 3 business days; your bank may take a further 5 to 10 business days to show it.

5. Changing dates instead

If your dates are flexible, moving a booking is often better than cancelling. Where the owner has availability we will move you at no charge, though you pay the difference if the new dates are priced higher.

6. If we or the owner cancel

If a home becomes unavailable, you receive a full refund without exception, and we will offer comparable alternatives for your dates where we have them.

7. Circumstances outside your control

For severe weather, wildfire, flood, road closure or a government restriction that makes travel to the property unsafe or unlawful, we refund in full regardless of timing. We may ask for a link to the relevant advisory or closure notice.

This does not extend to a change of mind, a missed flight, or ordinary winter driving conditions.

Questions about this policy? Get in touch and we will walk you through it.